Privacy Policy 

 
 
 
 

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and other organisations in the event you have a complaint. Please see the section on ‘Your rights’ for more information.

 

We are Caerus Lifecare Limited, company registration number In order that we can provide care and support services to the people we support we collect and use certain personal information about you. Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).

 

As the ‘controller’ of personal information, we are responsible for how that data is managed. The General Data Protection Regulation(“GDPR”), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.

 

As the ‘controller’ of your personal information, we will ensure that thepersonal information we hold about you is:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely

 

If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to Elaine Thomas, Director – Elaine.Thomas@caeruslifecare.com, or write to Office 6.06, 6th floor, First Central 200, 2 Lakeside Drive, Park Royal, London, NW10 7FQ

 

A “public body” we mean any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, Clinical Commissioning Groups, health and social care trusts, the National Health Service as well as their arm’s length bodies and regulators.

 

By a“ social or health care professional ” we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your General Practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.

 

The personal information we collect and use in relation to people who enquire about and use our services Information collected by us:

When you enquire about our care and support services and during the course of providing care and support services to you we collect the following personal information when you provide it to us:

  • Your name, home address, date of birth and contact details (including your telephone number, and email address) and emergency
  • Contacts (i.e. name, relationship and home and mobile numbers)
  • Your allergies and any medical, physical or mental conditions, and in particular your care needs
  • Your likes, dislikes and lifestyle preferences (including your religious beliefs, or other beliefs of a similar nature, racial or ethnic origin, health, and sexuality (so far as they relate to providing you with suitable care)
  • Credit or direct debit details (if you pay for some or all of our services using one of these methods)

 

We also obtain personal information from other sources such as:

  • Your allergies and any medical, physical or mental conditions and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP)
  • Your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external